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FAQ Covid

HYGIENIC-SANITARY PROCEDURES ADOPTED TO COUNTER THE DIFFUSION OF THE CORONAVIRUS (COVID-19)

In order to ensure your holiday in total safety, we have put in place hygienic-sanitary procedures following the legal indications provided by the main control bodies and to protect public health.

What we do to ensure the safety of our guests and staff:

Our operators have been properly trained and informed on all the procedures and actions to respect to clean and hygienically secure housing, common areas and Service areas.
The structure will be equipped with sanitizing gel dispensers in all common areas, Reception, Restaurant, Bar, Swimmingpool, camping entrance etc.

 

CHECK-IN

Web check-in will be the best way to speed up the entry procedure and avoid gatherings.
In the case that it is not possible to perform the web check in, it can be performed at the reception which guarantees its execution according to the rules laid down by the government.
Body temperature may be detected, preventing access in case of temperature > 37.5 ° C.

 

PROCEDURES ADOPTED FOR THE SANITATION OF ACCOMMODATIONS

We use products for simultaneous cleaning and disinfection aimed at total decontamination of spaces and surfaces in accordance with the current safety law.

Bed linen and towels are washed by a specialized company with high temperature machinery, sanitized and packaged with plastic coating. The same will be placed in the accommodation by our staff who will carry out this task equipped with all the protective devices.

And:

  • during the cleaning procedures the rooms are adequately ventilated;
  • for cleaning and disinfection of rooms we prefer to use disposable products;
  • it is our particular care to clean and disinfect surfaces that are used the most
    frequently, such as handles, switches, support surfaces;
  • all fabric and porous surfaces such as carpets are also cleaned and disinfected,
    sofas, curtains, using specific disinfectant products;
  • all kitchen utensils are cleaned and disinfected with concentrated cleaning and disinfection products;
  • the cleaning and sanitizing procedures are carried out in all rooms in the kitchen, in
    living room, bathroom, veranda and all the different types of accommodation available.

 

 

PROCEDURES ADOPTED FOR THE SAFETY OF OUR STAFF

  • use of protective masks and disposable gloves;
  • control with thermometer for temperature monitoring at the beginning and end of the duty;
  • according to your needs, safety glasses, headgear and disposable shoe covers;
  • supply of disinfectant germicide, gel or liquid.

 

HOW TO ACCESS TO THE POOL

Our guests will be allowed to use our swimming pool. We have further enhanced the device for cleaning and sanitizing the water in the tanks. Normal use of disinfectants e chlorine for water sanitization has been enhanced, as prescribed and indicated, so as to secure access to the water.

We also invite our guests to respect the rules listed below for use safe spaces:

  • it is necessary, as previously happened, but now strongly recommended, to take a shower before and after entering the tank;
  • avoid gatherings and try not to stop in the access areas and areas of greatest passage;
  • try to keep the safety distance even in the tank;
  • try to regulate the length of your stay in the tub with respect to the people present and people waiting to enter.

At the end of each turn, beds, chairs and tables will be disinfected.

 

 

HOW TO ACCESS TO THE RESTAURANT AND BAR AREA

The restaurant service will be active and regularly functioning, unless all the rules on social distancing are respected. All staff will observe the rules that will be established and imposed by the government. The service (take away) will be active.

 

HOW TO ACCESS TO THE MARKET AREA

The internal Market service will be regularly active, the maximum number of people will be respected at the same time, the same will be disinfected every day, all the members of our staff will observe the rules and regulations set by the government, and they will be equipped with all devices protection measures.

 

 

COMMON TOILET SERVICES

Thorough cleaning and sanitization will be carried out at least 4 times a day in consideration of the low and high season and therefore the influx of guests.
We will also proceed with the disinfection of sanitary appliances, wall coverings, sinks, accessories and therefore taps and showers and floors.

 

MEDICAL PROTECTION

Available at our facility every day the doctor is available on request upon payment.

We are also committed to constantly adjusting, updating and improving all actions implemented to safeguard the health of our guests and staff.

 

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